Office Host X 2 (RecL0123 & RecL0223) 293

Part Time

Permanent

calfordseaden is a leading multi-disciplinary construction and property consultancy. We provide a definitive range of services to the UK building and construction industry covering chartered building & quantity surveying, project management, architecture & master planning, civil & structural engineering, mechanical & electrical engineering, sustainability and health & safety. 

Our current London office is located within 50-yards of the Borough exit of London Bridge tube-stop – we benefit from the array of local amenities of this central location, including great restaurants, bars, café’s and Borough Market. 

 

Position 

Our London office is a busy office which acts as a hub for our clients and colleagues across our other regional offices. Our London Bridge Office mainly comprises Engineering, Surveyors and Architects. This role reports to the responsible Partner(s) for the London and Orpington office and forms part of a wider culture for delivery of our brand and standards across the business. 

We are offering this as a job share or part time work to cover the hours of 8am – 6pm Monday to Friday, but we are flexible on the split of this.  

You may be required to attend the Orpington site on occasions.

The Purpose

Following our return to work after Covid-19 enforced lockdown, we’re responding to the “new normal” and we have identified the need for a consistent approach to management of our front of house functions. We also acknowledge that out London office requires a unique approach to its front of house operations due to its central location in London and its use by colleagues and clients from across the business. 

To support this vision, we have created an “office host” position. This exciting role will include the management of our reception and collaborative working areas where colleagues and clients can convene and share ideas and opportunities.

The Person

We are looking for a dynamic, creative, outgoing, enthusiastic, diligent and organised individual to act as the first point of contact and host for our clients and colleagues when they are working in the London office and to ensure that our facility maintains high standards of hospitality and function.

This role requires someone who presents themselves well, is articulate, with a friendly disposition and who has previous reception and switchboard experience in a corporate environment.  The role extends beyond traditional reception duties, and you will naturally deliver good customer service in an authentic way and enjoy meeting and greeting clients.   You will have a proactive attitude together with excellent communication skills, you will take ownership of the role and take pride in providing seamless, intuitive and professional service.

Main Responsibilities

  • To promote calfordseaden and its professional image when dealing with clients, visitors and staff either on the telephone or in person
  • Manage the reception and front of house facilities.
  • Manage meeting room bookings, welcoming guests etc. 
  • Ensure that the meeting rooms, collaboration suite and circulation areas are maintained to the highest standards to provide a professional environment, receiving full training from our IT team on how our conference and meeting room facilities work and to maintain these facilities in good working order. 
  • Manage tea/coffee/etc supplies for meeting rooms, collaboration area, office areas – purchase new stock as required using petty cash.
  • Undertake office induction training for new starters. 
  • Cooperate with facilities management team to coordinate workmen attending offices during working hours. 
  • Meet monthly with the responsible Partner to discuss, agree and implement initiatives and strategies. 
  • From time to time, we may require that you support our Orpington office team to take calls when there are particular busy periods of staff shortages. 
  • Incoming / outgoing post duties. 
  • Monitor guest and colleague attendance records. 
  • Undertaking the roles of Fire Marshall and Emergency First Aider as part of a wider team. 
  • Maintenance of the Reception Handbook. 
  • Other duties as reasonably requested from time to time. 
  • May on occasion be required to open/close the office.

This job description will be subject to review in the light of changing circumstances and may include other duties and responsibilities as may be determined. It is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works.

 

All employees are responsible for records held, created or used as part of their work for calfordseaden, whether paper-based or electronic, which also includes emails. Records should be managed and stored appropriately and should in all cases comply with the requirements of the Data Protection Act 2018

 

The Person Specification

 

  • You will have empathy, warmth and be understanding.
  • Be patient.
  • Conduct yourself with professionalism and confidentiality.
  • Possess great communication skills.
  •  Have an independent approach to work.
  • Be dependable.

Essential Criteria (qualifications, experience, skills, qualities etc)

  • Experience in a client-facing role / corporate office environment.
  • Conscientious.
  • Organised with good attention to detail.
  • Discrete and professional.
  • Ability to work flexibly, covering early morning / early evenings and holidays where necessary.
  • Excellent personal presentation with a professional demeanor.
  • A polished, friendly and helpful approach to dealing with any problems that may arise.
  • Enthusiastic, with a positive, can-do attitude.
  • A methodical and organised approach with keen attention paid to every detail.
  • The ability to support and encourage colleagues particularly when they are under pressure.
  • Excellent communication skills.

Our Culture:

 

Our multi-award winning business has retained its family culture and values where the health and wellbeing of our staff is taken seriously. We have a well-being initiative ‘Healthy Together’ and an active staff social club where you will get the opportunity to meet other colleagues for social and fun occasions and build friendships along the way.  

 

Our Vision: 

 

To be identified as a trusted client advisor; national in reach, local in service and selected for our quality and expertise in the built environment

 

Values:

  • Professional Integrity
  • Technical Expertise
  • Solution Focussed
  • Reliable Personal Service

 

This job description will be subject to review in the light of changing circumstances and may include other duties and responsibilities as may be determined. It is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works.

The appointment is subject to proof of the attainment of any qualifications deemed essential to the post and used as a basis for shortlisting and selection. Failure to provide evidence of the required qualifications will result in the offer of employment being withdrawn. 

calfordseaden are an Equal Opportunities Employer and are committed to and support the principles of equality of opportunity in employment, training and service delivery. 


Training and Development

The Practice is keen to assist individuals in developing work related professional interests. The Practice takes training seriously, providing practical and financial assistance to all personnel.

Calfordseaden is an Equal Opportunities Employer and is committed to and support the principles of equality of opportunity in employment, training and service delivery.

Immigration, Asylum and Nationality Act 2006: List of Documents

The Practice is required under this Act to ensure that all Employees have the right to work in the UK and the right to do the work offered.

At interview all potential Employees must provide one of the original documents set out in List A or two of the original documents in the combinations given in List B (Please see Supporting Document 1). It is not necessary to produce documents from both lists.

Photocopies of documents provided will be retained on the successful applicant’s file.

This job description will be subject to review in the light of changing circumstances and may include other duties and responsibilities as may be determined. It is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works.

Under General Data Protection Act 2018 all employees are responsible for records held, created or used as part of their work for calfordseaden, whether paper-based or electronic, which also includes emails. Records should be managed and stored appropriately and should in all cases comply with the requirements of the ACT.

The appointment is subject to proof of the attainment of any qualifications deemed essential to the post and used as a basis for shortlisting and selection. Failure to provide evidence of the required qualifications will result in the offer of employment being withdrawn.


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